INFORMATION

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As a specialist provider, we embrace government policies and good practice social care industry. We support Personalisation as a key part of government policy by helping people to plan and direct their own support, and giving them a personal budget or a direct payment so that they can purchase their own services.

Pro Support promotes personalisation because:

• It gives opportunity to people to have choice, to take control of their own recovery journey, and to participate in society as active and equal citizens
• It promotes well-being as a preventative approach, so that people can stay well
• It recognizes the fact that people have skills and strengths on which to build, rather than being passive recipients of services.
• Because of that we promote the implementation of Personalisation in mental health by supporting service users to utilise personal budgets to purchase their support

At Pro Support, we work alongside service users, social workers and with commissioners, to help make Personalisation work for people who use mental health services.

Partnership working is a critical element in the successful delivery of support for people with mental illness and we recognise it as a key component in ensuring real outcomes for the users of all our services, delivered seamlessly through our personalised support planning process.

We view support planning as a multi-agency task and ensure that it is always linked to other services and professionals, including, statutory, social and community services. This enables service user to have choice, be in control of social interaction with other agencies and representatives, who may be able to partake in the delivery of outcome targets, referenced in their personalised support plan. This is crucial to ensuring all of the areas of support needs identified by the service user are addressed, including cultural, social and personal. It also allows staff to identify service gaps in terms of other resource agencies necessary to ensure service user goals are realised.

Pro Support has existing relationships with a wide range of social organisations in Rochdale and Greater Manchester. From the outset, our Support Manager will liaise with commissioners to map any additional relevant stakeholders and named resource contacts to build network, forge joint-working and an efficient referrals process into social opportunities for service users.

At Pro Support we believe in learning from the people we work with. We use customer feedback and insights to inform, challenge and change how we work.

We encourage customers to contribute their ideas because we believe they are experts in their own lives. They are best placed to direct their own support and work in partnership with us to design and deliver the services that they really want and need. This is at the very heart of our approach to service development and delivery. Our service users origin from different backgrounds and come to us with varying experiences. They have diverse skills, talents and ambitions, some of which may yet to be discovered.

We know from experience, that with the right support from caring, committed staff, our service users can realise their dreams and aspirations. We encourage them to identify and develop their skills and abilities and support them to bring about positive change in their lives and the community in which they live.